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What’s covered in these terms

We know it’s tempting to skip these Terms of Service, but it’s important to establish what you can expect from us as you use HerGynae services, and what we expect from you.

Privacy Policy

Last updated: 15/12/2025

Hergynae values your privacy. We collect personal information such as your name, email address, phone number, and basic health details to help connect you with qualified medical professionals and improve your consultation experience. Your information is stored securely and never sold to third parties.
We may share limited data only with licensed healthcare providers or trusted partners who assist in delivering our services, all bound by confidentiality.

By using Hergynae, you consent to our data collection and use as described. You may request access, correction, or deletion of your data anytime by contacting [insert email].

Cookie Policy

Hergynae uses cookies to enhance user experience, analyze site traffic, and remember preferences. Cookies help our chatbot and website function smoothly.
You can disable cookies in your browser settings, but some features may not work properly if you do. By continuing to use our website, you agree to our use of cookies.

Terms of Service

By using Hergynae, you agree to the following terms:

  • Hergynae provides access to licensed professionals for general health guidance and virtual consultations.
  • Information shared through our chatbot or website is for educational and consultative purposes only and does not replace an in-person clinical examination or emergency care.
  • Users must provide accurate information and use the platform responsibly.
  • We reserve the right to modify, suspend, or terminate access if our services are misused or terms are violated.
  • Hergynae is not liable for outcomes resulting from incomplete or inaccurate information provided by users.

Refund Policy

Consultation and subscription payments on Hergynae are non-refundable once a session has been completed or accessed.

However, if a scheduled consultation is canceled by HerGynae or the assigned doctor before the session, users are entitled to a full refund or rescheduling at no additional cost.

To request a refund due to technical errors or failed transactions, please contact support@hergynae.com within 3 business days of the issue.